Refund policy

 

Order Confirmation & Policy Acknowledgment

By finalizing your purchase on www.beatricesburnabyboutique.com, you officially acknowledge that you have reviewed, understood, and agreed to the terms outlined in this Return & Refund Policy.

Upon completing your transaction, you confirm that:

  • You have accepted our specific return criteria and mandatory timelines.
  • You agree to strictly adhere to the return submission process as detailed below.
  • In the event of a formal chargeback or payment dispute, this policy—along with your order history and communication logs—will serve as binding supporting evidence.

Returns

If you are not entirely satisfied with your selection, you may request a return for eligible products within 30 days of delivery, provided the following conditions are strictly met:

Eligibility Criteria:

  • The garment or item must be in its original, unused, unworn, and unwashed state.
  • All items must be returned in their original packaging with all tags attached.
  • Only standard inspection of the product (similar to trying on clothes in a physical boutique) is permitted.
  • The customer is solely responsible for all return shipping and administrative handling costs.

Returns are typically processed within 7 business days of arrival at our facility. Beatrice’s Burnaby Boutique reserves the right to decline a return if the item shows any signs of excessive wear, misuse, or damage caused by the customer.

How to Initiate a Return

To begin the return process, please follow these steps:

  1. Email us at info@beatriceburnabyboutique.com within 30 days of receiving your package.
  2. Provide the following information:
    • Your unique Order Number.
    • A clear reason for the return.
    • High-quality photos of the item (specifically if you are claiming a defect).
    • Your full legal name and the original shipping address.
  3. Wait for Approval: Do not ship any items until you have received our official Return Instructions.
  4. Important: Do not send items back to the "Sender Address" listed on your package label. Unauthorized returns sent without our prior approval may be rejected and destroyed.

We strongly advise using a tracked shipping service and keeping your proof of postage until the refund is confirmed.

Defective or Damaged Merchandise

If your order arrives compromised, please notify our support team at info@beatriceburnabyboutique.com within 2 days of delivery. Please include:

  • Your Order Number.
  • A brief description of the damage.
  • Clear photos or a short video clip highlighting the defect.

Once verified:

  • We may provide a replacement based on current stock availability.
  • In specific instances of severe damage, a physical return may not be required.
  • Replacements for verified defective items are generally processed within 7–14 business days.

Lost, Unclaimed, or Refused Orders

  • Lost Packages: If your shipment is lost in transit, contact us with your tracking details. we will assist in filing a courier claim and arrange a replacement or credit once the loss is confirmed.
  • Refused or Incorrect Address: If a package is refused at the door, remains unclaimed at the local post office, or is returned due to an incorrect address provided by the customer, a $35 CAD administrative deduction will be applied to your refund to cover the original shipping and processing costs.

Cancellations & Right of Withdrawal

Under Canadian consumer guidelines, you may request a cancellation within 30 days of receipt. However, because our fulfillment system is automated, orders cannot be intercepted once they have been dispatched. * If your order has already shipped, you must receive the package and follow the standard return process outlined above.

  • To request a cancellation prior to shipment, email info@beatriceburnabyboutique.com immediately.
  • Please note that the buyer remains responsible for all return-related shipping expenses.

Chargebacks & Formal Disputes

We are committed to fair and prompt resolutions. If you encounter an issue, we kindly ask that you contact us first. If a chargeback is filed without prior communication, we will provide your financial institution with all necessary documentation, including:

  • Verified Order Confirmations.
  • Detailed Tracking and Delivery Logs.
  • All relevant email correspondence and visual evidence.

Essential Shipping Notes

  • International Return Center: To maintain our boutique pricing, all returns must be shipped to our central warehouse in Asia at the customer's expense.
  • Transit Delays: Beatrice’s Burnaby Boutique is not liable for delays caused by customs inspections or international carrier backlogs.
  • Hygiene Standards: For health and safety reasons, returns found to be in unsanitary or used condition will be strictly rejected.

Contact Our Team

For any further inquiries regarding our policies, please reach out to our dedicated Customer Support Team at info@beatriceburnabyboutique.com. We are here to ensure your experience with Beatrice’s Burnaby Boutique is exceptional.